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Animal Control

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1. Should I be concerned about coyotes attacking either me or my pets?

Generally, coyotes are extremely shy and avoid contact with humans. In urban and suburban areas, coyotes may be less likely to fear people and more likely to associate them with an easy, dependable food source. Pets, however, especially cats and small dogs, are seen by coyotes as a food source and should be protected.

2. What can the Police or Animal Control do to help?

Unfortunately, there is nothing the Police or Animal Control can do, keep in mind loud noise and bright lights will scare them away!

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Assessors

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1. What are different types of exemptions that are available?

There are several different types of personal exemptions available including exemptions for disabled veterans, the elderly, the blind and widows. Please contact the Assessors Office if you have any questions regarding what options might be available to you. View the Fiscal Year 2016 Tax Exemptions (PDF).

2. What are the Assessor’s Office responsibilities?

The primary responsibility of the assessor's office is the valuation of all real estate and real property in the Town of Stoneham. Under Massachusetts General Laws Chapter 59, Section 38 the Board of Assessors must assess all property, real and personal, at full and fair cash value. These values are used as the basis of the local property tax. The office also processes abatements for the excise tax.

3. What is excise tax?

The excise tax is a tax levied on every registered vehicle and trailer within the state. The taxpayer must pay the bill to the community in which the vehicle is registered as of January 1st of each calendar year. The rate for excise tax is $25 per $1,000 in the valuation of the vehicle based off of the MSRP. The MSRP is reduced by a percentage according to MGL Chapter 60A for the first five years of the life of the car and then fixed thereafter. If a vehicle is sold, donated or junked, an excise abatement may be obtained with the proper documentation.

4. What is the current tax rate?

The Fiscal Year 2019 Real Estate tax rate is: 

• Residential - $11.22
• Commercial - $21.33

5. What is the difference between an exemption and abatement?

An abatement is a decrease in the assessed valuation of a property resulting in a reduction in the yearly real estate taxes. An exemption is a credit towards the real estate taxes due for a property as a result of the owner(s) qualifying for one of several available personal exemptions.

6. Why did I receive a note on my door indicating that the Assessor wanted to inspect my property?

The Assessors office may want to inspect your property for several different reasons. First, all property within the community must be physically inspected in order to meet state guidelines. This is referred to as a cyclical inspection. The Assessors office also conducts its own inspections after a building permit is issued. The building permit inspections are usually conducted at a much later date than that of the Building Department.

7. Why does my new assessed value not reflect the value of my house today?

On a yearly basis, all communities in the Commonwealth of Massachusetts must adjust and respond to the sales data from the previous calendar year. The Department of Revenue requires that a full year of sales data be analyzed. With valuation approval required by December of each year, sales from the previous year are required. Therefore, assessed value is a historical value and not a present market value which could be greater or less than depending on current market conditions.

8. What is Proposition 2½?

Proposition 2½ is a voter initiative law that limits the property tax levy of cities and towns enacted in the 1980 state election.  It took effect in fiscal year 1982.  Proposition 2½ limits the amount that a city or town can raise in local property taxes.  

9. Why is did my tax bill increase by more than 2 1/2 percent from the previous year?

A property tax increase greater than 2 ½ percent can result from yearly valuation adjustments, tax rate classification (the establishment of split tax rates between residential and commercial, industrial and personal property) or additions or renovations to a property which increases the market valuation of the property. Furthermore, changes in market value are not always reflected evenly across property classes. It is common that different types of property (single family and multi-family), as well as styles (ranch and colonial), do not appreciate nor depreciate at the same rate.

10. Why is the previous owner's name still on my tax bill when I purchase the property within the last year?

The Assessors are required by law to send the tax bill to the owner of record as of January 1st of the tax year.  The tax year is a fiscal cycle which runs from July 1st to June 30th.  If you purchased the property before the tax bill is generated and the Assessor's office has receive your deed from the Registry of Deeds, the prior property owner's name will appear on the first line and the new property owner's name will appear on the second line as in care of.  

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Building Department

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1. When is a building permit required?

The Massachusetts State Building Code Section 105.1 states that "it shall be unlawful to construct, reconstruct, alter, repair, remove or demolish a structure; or to change the use or occupancy of a building or structure; or to install or alter any equipment for which provision is made or the installation of which is regulated by this code" without first obtaining a building permit. This includes, but is not limited to, new structures, additions, dormers, chimneys, woodstoves, decks, roofing, siding, swimming pools, antennae, and sheds. 

Paving Projects

Paving projects do not require a building permit but will require a permit from the Engineering Department if work is being done within the public right-of-way. There are also zoning restrictions on the amount and location of paving, so check first with the Office of Community Development.

2. When I obtain my permit, how long do I have to start the work?

Section 105.5 of the State Building Code states that "Every permit issued shall become invalid unless the work on the site authorized by such permit is commenced within 180 days after the issuance, or if the work authorized on the site by such permit is suspended or abandoned for a period of 180 days after the work has commenced." Extensions are normally granted without any trouble. However, if there have been changes to the Zoning By-Law or building code subsequent to the original issuance of the permit, any grandfather status may be lost if work has not begun (i.e, you will have to comply to the new requirements). Any requests for extension must be submitted in writing.

3. Where should the inspection card be kept?

The card must be posted in a location visible from the street and accessible to the inspector. Generally, the best location is inside a front storm door.

4. Can I begin construction once I submit my application?

No. Work cannot proceed until the permit has been issued.  Penalties can be issued if work is started without a permit. 

5. How long does it take to obtain a building permit?

The Building Department has a maximum of 30 days in which to issue or deny a building permit. The actual time can vary from 3 days up to the maximum 30-day limit, depending on the number of applications ahead of yours, and the scope of work. Generally, the smaller jobs will take a shorter time, with new buildings taking close to the full 30 days, so allow for this in your scheduling.

6. Can I do the construction myself or do I have to be licensed?

A homeowner can do work on his/her own home without a license provided that if the homeowner engages a person for hire to do such work that the homeowner shall act as supervisor.  A homeowner obtaining their own permit is required to supervise the entire project and is expected to be present for all inspections. They are also responsible for knowing the applicable codes related to the project they are supervising. 

 

7. What is a homeowner?

For the purpose of determining when a license is required, per 780 CMR 110.R5.1.2,  a homeowner is defined as a "person(s) who owns a parcel of land on which he/she resides or intends to reside, on which there is, or is intended to be, a one or two family dwelling, attached or detached structures accessory to such use and/or farm structures. A person who constructs more than one home in a two-year period shall not be considered a homeowner."

8. When I start construction, is the work inspected?

Yes. It is the responsibility of the permit holder to call Inspectional Services to arrange for the required inspections. Required inspections are indicated on the inspection record card, which you receive when your permit is approved.  Work subject to required inspections that are closed up with out the required inspection could be required to be removed to access the required inspection area. 

9. How much notice does the inspector need when I am ready for an inspection?

Typically we can do same day inspections depending on how busy we are.  Section 111.2 of the State Building Code states that the contractor must give the inspector 24 hours notice prior to the time when the inspection needs to be performed. It further states " the Building Inspector shall make the inspection within 48 hours after such notification".

10. Does someone have to be home during the inspection?

If access to the new work requires the inspector to walk through your existing, furnished house, someone must be present to let the inspector in. The inspector will not enter an unoccupied furnished house. We also will not enter a house in which only a child is home, unaccompanied by an adult. In these cases, please make arrangements with the inspector for a time to meet. We will try to accommodate your schedule as much as possible. However, a large number of inspections and the unpredictability of the length of time each inspection may take makes precise appointments difficult.

11. Can I call for plumbing and electrical inspections?

No. These calls must be made by the licensed plumber or electrician. The amount of notice required is stated in their respective codes.

12. Do I need to provide anything else to the inspector?

Yes. If you submitted plans along with your permit application, a copy of these plans, bearing an "approved" stamp was returned to you with the approved building card. This copy must be available for the inspector to review for a determination that the work is in compliance with the approved plans. An inspector can choose not to perform the inspection if the approved plans are not available. 

13. Can I do my own electrical and plumbing / gas work?

No. State law requires anyone performing electrical, plumbing or gas work to be licensed.

14. Is a plot plan required?

If the work involves a new structure, addition to an existing structure, a deck, a shed, a pool,   then a plot plan is required.

15. If I don't have a plot plan, where can I get one?

Mortgage plans can sometimes be obtained from the bank. Also, Inspectional Services has plans on file for many properties in town. If available, these may be acceptable. Otherwise, you must contact a Registered Land Surveyor to prepare a plan for you.

16. I have a mortgage plan that was given to me by the bank when I purchased my home. Can this be used as a plot plan?

The purpose of a plot plan is for determination of compliance with dimensional controls of the Zoning By-Law. A mortgage plan is only a rough approximation of where the house is located and was prepared only for mortgage purposes. Due to the inaccuracy of these plans, they can only be used if the project is far in excess of the required setbacks (generally, at least 5 feet in excess of the required setback). If the plan shows that your project will be close to the required setbacks, a more accurate plan will be required.

17. Can I prepare my own plot plan, if I am certain where my property line is?

No. Plot plans can only be prepared by a Registered Land Surveyor and must bear his/her stamp.

18. Do I need a permit for a swimming pool?

Yes. The State Building Code defines a swimming pool as any pool with an area greater than 250 square feet and a depth greater than 2 feet If your pool does not meet both of these criteria, then it is not considered a swimming pool and does not need a building permit.

19. Are there setback requirements for a swimming pool?

Yes. A swimming pool must be set back a minimum of 10 feet to the water line.

20. How does Inspectional Services know if the structure was placed in the location proposed?

For all new houses, inground pools, and any structures that are close to the required setbacks, a certified "as-built" plot plan must be submitted to Inspectional Services after completion of the foundation. Framing cannot proceed until the asbuilt plot plan has been submitted.

21. Is a fence required for a swimming pool?

Yes. A fence at least 6 feet high, and gates must be self-closing and self-latching. For further information on the requirements see the 2015 International Swimming Pool and Spa Code and it will describe the requirements. 

22. What is an ordinary repair?

Section 201 of the State Building Code defines ordinary repairs as "any maintenance which does not affect the structure, egress, fire protection systems, fire ratings, energy conservation provisions, plumbing, sanitary, gas, electrical, or other utilities. This has been interpreted to mean that rotted floorboards can be replaced on a deck, but the deck cannot be rebuilt without a permit. Also, damaged roof shingles can be repaired, but the entire roof cannot be re-shingled without a permit. If in doubt as to how much work can be done under ordinary repairs, contact the Inspectional Services Department before the start of work.

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Department of Public Works

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1. I see water coming up from the street, manhole, or my property. Should I report that to anyone?

Yes, call the Public Works Department at 781-438-0760. If after normal business hours, call the Stoneham Police Department at 781-438-1215.

2. The fire hydrant in front of my house is leaking. Who should I report that to?

Call the Public Works Department at 781-438-0760 with the location of the fire hydrant.

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Disability Commission

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1. Where can I find assistance?

Several resources are available to you; view a full list through the Resource Directory.

2. How can I help or become a member of the Committee or Volunteer?

Email the Disability Committee or call 781-507-2405.

3. What is a disability?

The Americans with Disabilities Act defines a disability as any physical or mental impairment, which substantially limits one or more of a person's life activities.

4. Can anyone attend Committee meetings?

Our meetings are open and held the fourth Tuesday of the month unless published otherwise. For concerns, suggestions or if you would like to be added to the agenda, please email the Disability Committee or call  781-507-2405.

5. Who do I contact if I have problems gaining access to a building/business?

Please email the Disability Committee or call 781-507-2405, as soon as possible.

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Fire Department

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1. Why do you send a fire engine when I called for an ambulance?

Additional First Reponders and/or EMT's are needed at medical aids to have response redundancy and for trained personnel to assist in moving patients and equipment through homes and buildings in the most expeditious manner possible. It is also necessary to have more than two people perform treatments such as cardiopulmonary resuscitation and other life saving measures. The Fire Department staff is responsible for scene management and Incident Command  of all their responses.

2. Why do I need to get a smoke detector inspection and where do I place them?

According to Massachusetts State Law (Chapter 148 Section 26F) all buildings or structures occupied in whole or in part for residential purposes upon the sale or transfer, shall be equipped by the seller with approved smoke detectors/MGL Chapter 148 Section 26F.

An operating smoke detector on every habitable level, including the basement. Finished attic spaces also need smoke detector coverage. In homes with floor space exceeding 1,200 square feet per floor, a second detector will be required.

3. When does the new carbon monoxide detector become law?

Starting April 1, 2006, under Massachusetts State Law (Chapter 148 Section 26F1/2), the same parameters for smoke detectors applies for carbon monoxide detectors as well.

4. Do I have to remove my underground home heating oil tank?

No. Current state law does not require removing an underground storage tank for home heating oil. Tanks must have to be removed if they have been identified as leaking or if they are no longer in use. The oil can only be used for heating the building and domestic hot water.

If the tank supplies fuel for other equipment such as an emergency generator, other guidelines become effective. However, if you are selling your home, a new buyer will find it difficult to obtain a mortgage on the property if an underground storage tank is present.

5. What can I do with my old propane tanks for the barbecue grill? Will the town’s rubbish removal contractor take them?

No! The propane cylinders still have product in them and should be disposed of properly. Usually, wherever you get your propane tank filled will take your old tank for a fee.

6. I am selling my home, what do I need to do for smoke detector and carbon monoxide requirements?

Fire Prevention conducts inspections on Monday through Friday between 8:30 and 10:00.  Please call Ann at 781-438-0127 to schedule an inspection.  Please see the following link to prepare for the inspection  https://www.mass.gov/service-details/preparing-your-home-for-a-smoke-and-co-alarm-inspection 

7. Are firepits or chimineas legal in Massachusetts?

Yes, if used for cooking and must meet these requirements:

•Kept to a reasonable size

•Located away from combustible materials

•Contained in a non-flammable enclosure, and

•Tended by someone who is 18 years of age or older

Please see the link below for more information

https://www.mass.gov/service-details/open-burning-safety

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General FAQs

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1. Who should I report a street sign missing to?

Call the Public Works Department at 781-438-0760 Monday through Friday, 7 a.m. to 3:30 p.m. It will be put on a list and replaced as soon as possible.

2. What if there is a power outage in town?

If there is a power outage in town, please call Eversource Energy at 800-286-2000.

3. When is my trash pick-up?

Your trash is picked up at curbside once each week by the contractor, Casella Waste; the collection day depends on where you live. If you don’t know which day, call Public Works at 781-438-0760. All trash must be placed at curbside by 7 a.m. on the pickup day, as the trucks will not return for any trash that was not already out.

Please be careful if you put trash out the night before, since animals may tear open bags or get into trash barrels during the night.

4. Who do I call if a town tree in my front yard needs to be trimmed?

Call the Public Works Department at 781-438-0760 to have your name and address put on the tree list. The tree warden will look at the tree to prioritize its condition in relation to other tree requests.

5. How often are water/sewer/trash bills due?

Water, sewer and trash is billed on a quarterly basis:

• February due March
• May due June
• August due September
• November due December

Payments can be made in person at the Treasurer's Office, online, by mail or by utilizing our drop-off box at the side entrance of Town Hall.

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Highway Department

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1. Who should I report a street sign missing to?

Call the Public Works Department at 781-438-0760 Monday through Friday, 7 a.m. to 3:30 p.m. It will be put on a list and replaced as soon as possible.

2. The catch basin (storm drain) near my home is clogged. What should I do?

If the basin is clogged due to leaves, etc., on top of it, clear it away. If it appears that the catch basin is clogged inside, call the Public Works office at 781-438-0760 and let them know where the catch basin is located.

Please be advised that the Town of Stoneham has over 1,800 catch basins and it is helpful if the residents keep the tops of the catch basins in front of their properties clean from leaves and debris.

3. Who should I report a pothole to?

Call the Public Works Department at 781-438-0760 Monday through Friday, 7 a.m. to 3:30 p.m. It will be put on a list and repaired as quickly as possible.

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Police Department

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1. When should I call 911?

You should call 911 for only 3 reasons: 

1. To report a crime
2. To report a fire
3. For a medical emergency

2. Do I have to register my home/business alarm with the Police Department?

Yes, you can obtain a form in the lobby of the police station, complete and return it to the Alarm Officer.

3. What if there is a power outage in town?

If there is a power outage in town, please call Nstar electric at 800-592-2000.

4. Are the schools open today?

You can tune into your local TV or radio station for that information. As soon as a decision is made, the school department will notify the local media.

5. Where is the Woburn District Court?

The courthouse is located at:
300 Pleasant Street
Woburn, MA 01801
Phone: 781-935-4000

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Recycling & Solid Waste

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1. Do I need a recycling sticker for the Stevens Street Recycling Center?

Yes, stickers are required to use the Stevens Street Recycling Center for yard waste drop-off.

2. How do I obtain a recycling sticker?

Stickers are available at the Public Works Office Monday through Friday, 7:30 a.m. to 3 p.m. Drivers license and vehicle registration required (proof of residency in Stoneham). Passenger cars and pickup trucks only.

3. I don't have a recycling bin. What can I use?

All containers must be clearly marked recycling and cannot exceed 50 pounds in weight per container. In the event that recyclables are not acceptable to be picked up, the contractor shall leave a slip to the resident explaining why.

Barrels (32 to 96 gallons) properly marked can be used for recycling. Recycling Stickers for the barrels are available at the Department of Public Works and the Town Hall Offices.

4. I have some larger/or unusual household items (furniture, appliances, toys, etc.) that need to be picked up, How can I get these picked up?

Bulk Items

1 bulk item per week less than 50 pounds can be picked up. For example, kitchen chairs, twin mattress/box spring, rugs and mats, one bundle rolled and tied in 3 foot lengths weighing less than 50 pounds. No bulk items 50 pounds or over - i.e. No mattresses/box springs larger than twin size.

Contact the Town’s Trash Hauler, Casella Waste to make arrangements to pick up curbside (fees apply). You can call them at 1-800-950-9293 or visit their website.

White Goods

White goods (refrigerators, stoves, air conditioners, microwaves, miscellaneous metal, etc.) are not accepted curbside. Those items may be disposed of at Stevens Street Recycling Center - A sticker for the vehicle and fees apply (permit required prior to being dropped off). Contact the DPW at 781-438-0760 Monday through Friday, 7:30 A.M. to 3:30 P.M., for further information.

Not Accepted in Trash but Can Be Dropped off at Stevens Street

A vehicle sticker is required to drop off the following:

• Cardboard larger than 4 feet by 4 feet
• Rigid Plastics (lawn chairs, children’s toys, small plastic buckets, etc.)
• Leaves, yard waste, grass clippings, brush, etc.
• Fluorescent lamps, ballasts, nickle-cadium and button batteries (permit required prior to being dropped off)
• Televisions and monitors, hard-drives/towers, printers/copiers, word processors, etc.  (permit & fees apply)

5. My trash/recycling was not picked up today. What should I do?

If your trash/recycling was not picked up, an orange sticker will be placed on the item(s) explaining why it was not collected. Please be advised, all rubbish and recycling must be curbside by 7 a.m. on day of collection. Any rubbish or recycling that was put out after 7 a.m. will not be picked up until the following scheduled pickup.

Please do not pull in your barrels or bins until both trash and recycling has been picked up. Remember, recycling is mandatory.

6. What are the hours of the Stevens Street Recycling Center and where is it located?

The Stevens Street Recycling Center, located on Stevens Street, has seasonal hours and all hours subject to change. Please go to the Department of Public Works under Government on the home page for up to date information.

7. What can I put out for recycling pickup?

The following items can be put out and must be placed in a recycling bin:

• Aluminum
• Books
• Envelopes
• Glass bottles/jars
• Magazines
• Milk and juice cartons
• Newspaper
• Office paper
• Paper bags
• Plastic containers
• Steel
• Tin

All of these items can now be co-mingled. Cardboard larger than 4 feet by 4 feet can be brought to the Stevens Street Recycling, a dumpster is available. Recycling sticker is required, no charge to dispose of the cardboard. All Styrofoam must be removed and is not accepted at Stevens Street Recycling Center. View the recycling handout (PDF) for more information.

8. When are my recyclables picked up?

Recyclables are picked up by the contractor, Casella Waste, every week on the same day as your trash effective June 30, 2014. If you are unsure of your trash and recycling schedule call Public Works at 781-438-0760 during normal business hours. For more information, view the recycling handout (PDF).

9. When is my trash pick-up?

Your trash is picked up at curbside once each week by the contractor, Casella Waste; the collection day depends on where you live. If you don’t know which day, call Public Works at 781-438-0760. All trash must be placed at curbside by 7 a.m. on the pickup day, as the trucks will not return for any trash that was not already out.

Please be careful if you put trash out the night before, since animals may tear open bags or get into trash barrels during the night.

10. How do I dispose of an appliance?

Any metal, steel or appliances can be disposed of at the Stevens Street Recycling Center for a fee. A recycling sticker and permit is required. 

11. How can I dispose of yard waste?

Yard waste can be brought to the Stevens Street Recycling Center (when it is open). Branches must be cut to less than 4 to 6 six feet in length and less than 8 inches in diameter. Leaves, grass clippings, etc., must be in brown paper bags. If they are in plastic bags, you will be required to empty them out and take the plastic bag with you. Recycling sticker is required.

12. How can I dispose of paint/paint thinner/household chemicals?

Empty and dried up latex cans of paint can be put out with your regular trash with the cover off. For information regarding oil base paint, paint thinner, household chemicals, etc., please visit the Department of Environmental Protection's website.

You may also contact the Lexington Department of Public Works Operations at 781-274-8300 at the Minuteman Hazardous Products Facility in Lexington. Visit their website for more information.

13. How can I dispose of fluorescent bulbs?

Fluorescent bulbs can be disposed of at the Stevens Street Recycling Center for no charge. Permit and sticker are required.

14. How can I dispose of motor oil?

Motor oil is prohibited from disposal in regular rubbish. Please contact the Stoneham DPW for further information. 

15. How can I dispose of propane tanks?

Propane tanks are prohibited from disposal in regular rubbish. Contact the facility where the tanks were filled or please visit the Department of Environmental Protection's website for more information.

16. How can I dispose of tires?

Tires are prohibited from disposal in regular rubbish. Contact the facility where the tires were purchased or please visit the Department of Environmental Protection's website for more information.

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Recycling & Solid Waste - Smart/I.Q. Program

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1. Why does clean recycling matter?

Stoneham's recycling is not as clean as it should be. Plastic bags continue to be the number one problem. Plastic bags bind up machinery at the sorting facility, which decreases efficiency, increases costs, and creates a safety risk to workers.

Casella has released an educational video highlighting the problems and how everyone can do their part to keep their costs down and improve worker safety.

2. How does recycling contamination impact me?

The Town used to be paid for its recycling or at least have no cost for its processing. Now as a result of contamination and increased quality demands from third party buyers, the cost to the Town has risen to over $80 per ton to process materials. In a year's time that will cost rate payers $160,000 that can be avoided or reduced as a result of cleaner recycling.

3. What rule of thumb should I follow?

View information about the most common recycling contaminants (JPG) to help you know to keep these out or your containers.

4. Where can I find more information on what to recycle?

Massachusetts Department of Environmental Protection and the Commonwealth's recycling sorters came together and developed a searchable recycling database that will standardize how we recycle.

5. Is there a simple chart I can print out as a reminder?

Stoneham mailed every postal customer multiple educational cards in 2018. If you recycled your card or are new to town you can print out a new summary card (PDF).

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Recycling & Solid Waste - Violations

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1. My recycling wasn't picked up today. What did I do wrong?

Residents on the route with Massachusetts Department of Environmental Protection paid inspectors should be receiving an Oops Tag (JPG).

The cart was not emptied because materials that don't belong in a recycling cart/container were found there. Look at which boxes are checked off on your Oops tag, take those materials out and keep them out and we'll empty your cart/container on the next recycling day.

2. I did not receive an Oops Tag and my recycling was not collected. What happened?

In addition to the Massachusetts Department of Environmental Protection Paid Inspector routes, Casella the Town's hauler will be enforcing the same standards. It is also possible the tag, similar to a large post it note, came off as a result of rain and/or wind. If your recycling was not collected, you may have had some kind of violation.

3. Will the recycling truck return and collect my recycling if I make a correction the next day?

No. Under the program the Massachusetts Department of Environmental Protection requires and the Stoneham Board of Selectmen voted that there will be no returning for violations or reports of missed collections. All containers must be curbside, free of contamination by 7 a.m. on the schedule day for collection.

Residents will have to take their containers back off the street, remove any contamination and place them curbside before 7 a.m. on the next schedule day of collection.

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Snow & Ice Department

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1. Is there any sand available for the residents of Stoneham to get for their property?

Yes, sand and salt mixed is usually available in front of the Stevens Street Recycling Center for the residents of Stoneham. Please limit it to one bucket full only.

2. I have a fire hydrant in front of my house, whose responsibility is it to shovel the snow from it?

Any fire hydrant that is located in front of a dwelling or business, is the responsibility of the property owner to keep clear. The Public Works Department does not shovel out fire hydrants.

3. My street has not yet been plowed. Who do I call?

If it is not an emergency, please be patient. Your street will be plowed as quickly as possible. Available plows must first clear all of the main roads, and chapter 90’s before they begin the residential streets. If there is an emergency situation call Public Works at 781-438-0760. If there is a medical emergency, call 911. Remember, Stoneham has over 85 miles of roads to plow!

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Treasurer/Tax Collector

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1. How do I make an online payment?

There are several ways you can submit online payments to the Town of Stoneham. You can utilize your bank’s bill pay system or you can pay through our website using our secure Unipay System. Both are fast and effective as long as the correct information is provided.

Bank (Bill Pay Method)

When you utilize your bank’s online bill payment service you are authorizing your bank to send us the payment directly. (Normally in the form of a check) This process can take up to a week to process due to the nature of the payment. General guidelines are as follows (check with your bank for specific instructions):

• Set up the Town of Stoneham as a payee
• When you submit the payment it is essential that you change the reference/notation to the specific bill type you are paying (some banks may have an account option):
  • Excise reference your Plate number
  • Water/Sewer reference your Account Number
  • Real Estate reference your Parcel Identification

This is essential for assuring proper credit to the correct account.

Paying Through the Town of Stoneham Website

When you utilize the Town of Stoneham’s Online bill payment feature your payment is submitted electronically. We accept credit cards, debit cards and electronic checks (fees when applicable). It is fast and very efficient. Simply log into our Website and visit the online bill pay website.

Simply follow the instructions. Accounts are set-up prior so no additional references/notations are necessary. Please note: Small processing fee assessed for all electronic check payments. In addition to fees for credit card usage. Please call 781-279-2660 if you have any questions.

2. How do I request a municipal lien certificate?

You may request a Municipal Lien Certificate in writing by mailing your request along with a self-addressed stamped envelope to:

Treasurer's Office
35 Central Street
Stoneham, MA 02180

You may also request a Municipal Lien Certificate online.
The fees are as follows:

• Residential: $50
• Multifamily (3 plus): $100
• Commercial: $150

3. How often are water/sewer/trash bills due?

Water, sewer and trash is billed on a quarterly basis:

• February due March
• May due June
• August due September
• November due December

Payments can be made in person at the Treasurer's Office, online, by mail or by utilizing our drop-off box at the side entrance of Town Hall.

4. What is the current tax rate?

The fiscal year 2022 real estate tax rate is as follows:

• Residential -  $10.41
• Commercial - $19.81

5. When are my real estate tax payments due?

Real Estate and Personal Property taxes are due four times a year:

• August 1
• November 1
• February 1
• May 1

Real Estate/Personal Property Tax Bills are mailed twice a year in June and in December. Each bill contains two payment stubs to be submitted with your tax payments. You can sign up for email reminders through our website.

6. Where do I go to pay an outstanding excise tax bill?

If you received a warrant for your excise tax bill you then are required to make payment at the Deputy Collectors. The Deputy Collector is located at:
34 Salem Street
Reading, MA 01867
Phone: 781-944-8504

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Tree Care Program

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1. Does the Town of Stoneham spray for gypsy moths or diseased trees?

No, the Town of Stoneham no longer has a spraying program.

2. Who do I call if a town tree in my front yard needs to be trimmed?

Call the Public Works Department at 781-438-0760 to have your name and address put on the tree list. The tree warden will look at the tree to prioritize its condition in relation to other tree requests.

3. Who can I call if I want a public shade tree?

Any Town of Stoneham resident that would like a public shade tree should call the Public Works Department at 781-438-0760 to have their name put on a list (as long as monies are available in the Tree Department budget to purchase trees). The trees are generally planted in the spring time. Any town resident that does receive a tree must take care of watering the tree on a regular basis for the first year couple of years.

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Veterans Services

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1. Do Veteran's Agents work for the VA?

No, Veterans Agents work for the Towns or Cities where they are located. They deal with benefits which are covered under MGL Chapter 115. These benefits are shared by The Commonwealth and The Town of Stoneham. For those who qualify there are several possibilities. Some get a monthly check, fuel assistance, medical assistance, prescription co-pay, doctor co-pay. 

Medical Only

Some people get what is called a Medical only, which helps with healthcare, but there is no monthly check. These benefits are all based on income, assets and rent/mortgage.

Qualified Applicants

Some of the links on this site describe what benefits qualified applicants may be eligible to receive. I can take applications for Chapter 115 benefits and keep track of your case. If you receive Chapter 115 benefits you are my client. Within a couple of days, I can tell you if you have been approved.

Federal Benefits

VA benefits are Federal benefits. I can help you to apply for many of these benefits, but once the application is received by the VA all information becomes confidential between the applicant and the VA. I have no access to VA claims. You can designate certain specific organizations to be your representative for your claim (highly recommended). To do that you must fill out a form that gives them Power of Attorney.

That form is the VA form 21-22, and can be accessed on VA forms. I can download any VA form in this office and print it out also. If you go to the ebenefits page and set up an account you can open your own account and check the status of your case online by creating a username and password when you open your account.

2. Does being a Veteran, the spouse of a deceased Veteran or dependent of a deceased Veteran mean I automatically qualify for Chapter 115 benefits?

No. There are several factors that are taken into account. Some of these factors include income, the number of assets you own, and the amount you pay for rent or mortgage. If you are living in a mortgage-free situation your monthly shelter expense is calculated using water and sewer bills, homeowners insurance, property tax, and a fifty dollar monthly allowance for maintenance. If you pay for your own heat you may also be eligible for a fuel allowance.

3. What paperwork will I need when applying for Chapter 115 benefits?

• A copy of the Veteran's discharge papers (DD 214).
• Marriage certificate if filing for benefits with the spouse.
• Widow will need a marriage certificate and death certificate when applying, you must have been married at the time of Veteran's death.
• Birth certificates for all dependent children, and proof of adoption for non-biological children.
• Proof of all forms of:
  • Any income made by those applying must be reported
  • Income
  • Pensions
  • Private pensions
  • Social Security
  • SSDI
  • SSI
  • Veterans Affairs (VA) compensation
  • VA disability
• Copies of last three:
  • 401k
  • Annuities
  • Any Additional Liquid Assets
  • Bank Statements (Checking, Savings)
  • Bonds
  • CDs
  • Stocks

Home & Vehicle

Do you own more than one vehicle? Shelter expense which means a copy of a lease if renting stating how much rent you pay monthly or a mortgage statement. Mortgage free needs homeowners insurance bill stating annual premium, property tax bill, recent water, and sewer bills. If you pay for heat you must provide past heating bills.

Employed

If employed, copies of last four pay stubs, if unemployment has expired, proof from State that benefits have expired. Provide names of employers over the last two years and reason why no longer employed. If you apply and are denied supply proof from office with a reason why. Copy of life insurance policy with the name of company and policy number, a copy of medical insurance coverage, Medicare for example. if you have supplemental insurance provide a copy of monthly premium stating how much you pay. Self-employed applicants must provide tax documents for the last two years.

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Water & Sewer

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1. Does the Town of Stoneham allow second water meters?

Yes, read more about how to get a second meter and the rules and regulations involved on the second meter page.

2. How can I tell if I have a leak in my home?

Find your water meter, all water meters have leak indicators. The red indicator (diamond or triangle shape) is on the left side of the water meter register. If that indicator is moving and water is not being used, that indicates that there is a water leak. Only water makes the indicator move. If the indicator is moving, do the following:

• Turn off the water supply to every water-using item inside and outside your home or building, including:
  • Clothes washers
  • Dishwashers
  • Faucets
  • Showers
  • Sprinklers
  • Toilets
• Take a reading of your water meter
• Be sure not to use any water in your home or building for at least an hour
• Take a second reading of your water meter
• If your second reading is higher than your first, you probably have a leak
• If you suspect a certain fixture, such as a toilet, take blue food coloring and put 12 drops in the tank, stir the water, then wait 20 minutes, if the color appears into the bowl, the toilet is leaking
• Most toilet leaks are silent and water does not appear on the floor

3. I am selling/buying a house in Stoneham. What should I do for a final reading?

The current owner/real estate agent/lawyer has to call the Department of Public Works during normal business hours at 781-438-0760 or 781-438-2583 to set up a final water meter reading, at least 72 hours in advance of the closing. The final will happen during the final reading:

• Please have the buyer/new owner’s name available as we will need it before we can set up an appointment
• Appointments are scheduled 2 days prior to passing (excluding weekends), Monday through Friday at a specific time
• Someone will have to be at the property that is being sold to allow the meter reader to enter the house to read and inspect the water meter for the closing
• The reading will then be brought to the Water Department at the Public Works where a confirmation of meter reading will be processed
• The confirmation of meter reading can be picked up at the Public Works Office, the following normal business day after 9 a.m.
• There is a $50 fee for a missed scheduled appointment

4. I want the water shut off to my house. Who do I contact?

Please call the Department of Public Works at 781-438-0760 to schedule an appointment during normal business hours. Fee's will apply.

5. What should I do if my faucet is leaking?

Dripping, trickling or oozing faucets can waste several hundred gallons of water a week, depending on the size of the drip. Worn out washers are the main cause of these leaks. Washers are typically located under the faucet handle. They are very inexpensive to replace.

For further information on water conservation please visit Massachusetts Water Resources Authority's website.

6. Who should I contact if I have a question on my water/sewer/trash bill?

Any questions regarding the water/sewer/trash bill should be directed to the Department of Public Works Water Department by calling 781-438-2583 during normal business hours.